HLTHIR301C Communicate and work effectively in health assessment answers Australia

In order to work effectively in a health setting, it is essential to have strong interpersonal skills. This includes being able to communicate effectively with clients, staff, visitors, and suppliers. It is also important to be able to work well within a team and to understand and follow organisational policies and procedures. In addition, it is beneficial to have an understanding of infection control principles and how to apply them in the workplace. By having these skills and knowledge, workers will be better equipped to meet the established work requirements of their employers.

It is also essential for workers to be able to maintain documentation and records in a health setting. This involves being able to understand and follow correct record-keeping procedures, as well as understanding confidentiality and privacy requirements. Furthermore, workers need to be able to retrieve information from records when required. By having these skills, workers will be able to contribute to the efficient and effective running of a health setting.

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Assignment Activity 1: Work ethically

1.1 Follow ethical guidelines in decision-making in all work undertaken in the health setting with awareness of potential ethical complexity in own work role

It is important to follow ethical guidelines in the decisions you make while working, especially if it’s something tricky. There may be some complexity involved so your work role should always take into consideration any possible issues that could arise from these actions

I’m sure we’ve all had those moments where our own personal ethics conflict with what needs done at a given moment- but does this happen only on occasion? NO! It happens constantly because every day brings new challenges for us professionals who strive hard both personally and professionally yet still have areas of confusion or uncertainty about how best handle certain situations based off guidance provided thus far by our profession’s code of ethics.

Some ethical considerations that may come into play in a health setting include:

• Informed consent
• Confidentiality
• Autonomy
• Beneficence
• Non-maleficence

There are many more ethical considerations, but these five are a good starting point. It’s important to be aware of all of them and to think about how they might apply in any given situation.

1.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken

The principles of duty of care and legal responsibilities are important to understand and comply with in order to protect both yourself and those you work with.

Some key points to remember about duty of care are:

• You have a duty of care to act reasonably in all the circumstances to avoid harming others
• You must take reasonable steps to prevent foreseeable risks of harm
• You must be aware of the potential for harm in what you are doing or proposing to do
• If you believe that someone else has acted in a way that breaches their duty of care, you have a responsibility to take action to protect those who may be affected
• Some key points to remember about legal responsibilities are:
• You are responsible for your own actions and can be held liable if they result in harm to others
• You may be vicariously liable for the actions of others if you have a responsibility for their welfare
• You may have a duty to take reasonable care to avoid acts or omissions that could foreseeably result in harm to others
• You may have a duty to warn others of risks that they would not reasonably be aware of
• You may have a responsibility to take action if you believe that someone else is breaching their duty of care and could cause harm to others

1.3 Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel

If you witness or are made aware of any breaches in standard procedures or adverse events, it is important to report this to the appropriate personnel. By doing so, you can help to prevent further harm from occurring and ensure that corrective action is taken.

Some examples of breaches in standard procedures or adverse events that should be reported include:

• A patient falling out of bed
• A patient receiving the wrong medication
• A staff member yelling at a patient
• A staff member not washing their hands

If you are unsure who to report the incident to, you can always ask a supervisor or another staff member. The important thing is that you take action to ensure the safety of those involved.

1.4 Maintain confidentiality of any client matter in line with organisation policy and procedure

Maintaining confidentiality is important in order to protect the privacy of those you work with. This includes keeping information about clients, patients, and employees confidential. Some ways to maintain confidentiality include:

• Not discussing client matters outside of work
• Not sharing client information with anyone who does not have a need to know
• Keeping client files and records confidential
• Not discussing client matters with anyone who is not authorized to access the information

If you are ever in doubt about whether or not something should be kept confidential, it is always best to err on the side of caution and not share the information.

1.5 Show respect for rights and responsibilities of others through considered application of work practices

When writing standard operating procedures (SOPs), it is important to remember the respect for the rights and responsibilities of others. In particular, it is critical to ensure that all personnel with a relevant role are made aware of potential adverse events and their associated responsibilities.

Any deviation from normal procedure should be communicated effectively and in a timely manner, so that everyone who needs to be made aware is informed. It is also important to follow up on any incidents or accidents to ensure that corrective action has been taken and that the same problem does not occur again. By taking these steps, organizations can minimize risk to employees and patients alike.

1.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken

In order to work effectively and efficiently, it is essential that employees and employers are aware of their rights and responsibilities. Employees have the right to a safe and healthy workplace, fair wages and working hours, and freedom from discrimination. They also have the responsibility to comply with workplace policies and procedures, to be punctual and productive, and to respect the property of their employer. Employers have the right to expect employees to meet performance standards, and the responsibility to provide a safe and healthy workplace, fair wages and working hours, and freedom from discrimination. By understanding and respecting these rights and responsibilities, employees and employers can create a positive working environment that benefits everyone.

1.7 Recognise, avoid and/or address any conflict of interest that may arise in the workplace

It is important to be aware of any potential conflict of interest that may arise in the workplace. A conflict of interest can occur when an individual has a personal relationship with someone at work, or when they have a financial or other personal stake in a company decision. If not managed properly, conflicts of interest can lead to allegations of favoritism or corruption. To avoid any potential problems, it is important to be open and honest about any relationships or interests that could be seen as a conflict. If a conflict does arise, it is important to address it head-on. By being upfront and transparent, you can help to ensure that the workplace remains a fair and productive environment for everyone.

1.8 Accept personal accountability for own work and professional development

As a professional, it is important to always take personal accountability for your work and professional development. This means being accountable for your own actions and taking ownership of your own career growth. It is essential to be proactive in your professional development, continuously seeking out new opportunities to learn and grow. Additionally, it is important to be open to feedback and willing to make changes based on feedback. By taking personal accountability for your work and professional development, you will be setting yourself up for success in your career.

Assignment Activity 2: Communicate effectively in a health setting

2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards

It’s an ongoing priority to address communication organisation standards because effective communication is critical to the success of any organisation. Without clear and effective communication, organisations can quickly fall into dysfunction and chaos.

There are a variety of skills that contribute to effective communication, including active listening, clarity of message, understanding the audience, and being able to effectively manage stress. It’s important to continually assess and revise these skills as needed in order to ensure that communication is as efficient and effective as possible.

2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters

When communicating personal or confidential information by oral or written means, it is important to exercise caution. Doing so will help ensure the privacy and confidentiality of client and staff matters.

One way to protect information is to use a password-protected system. This means that only authorized individuals have access to the information. In addition, when communicating personal or confidential information orally, it is important to be aware of who is within earshot and avoid discussing sensitive topics in public areas.

Written communication can also be sent through secure email systems or fax machines. It is also important to shredded all documents that contain personal or confidential information once they are no longer needed. By taking these precautions, we can help ensure the privacy and confidentiality of our clients and staff.

2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received

When communicating in the workplace, it is important to ensure that all information is accurately conveyed and understood. Miscommunication can lead to confusion and mistakes, which can jeopardize business operations.

To help prevent miscommunication, it is helpful to establish workplace protocols and procedures for communication. These protocols and procedures can include guidelines for how to format emails, when to use formal or informal language, and how to handle sensitive or confidential information. By following these guidelines, employees can be sure that their communications are clear and concise, minimizing the chances of misunderstandings.

2.4 Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes

The ability to recognise and understand individual and cultural differences is essential for the successful provision of health services that meet the needs of all people. A culturally responsive approach means making any necessary adjustments needed to facilitate the achievement of identified outcomes, taking into account the unique experiences, values, beliefs and preferences of individuals and communities.

For example, some cultures may place a high value on extended family support networks, so health services that offer family-focused interventions could be more effective than those that do not take this into account. Conversely, in other cultures individual autonomy may be prized more highly than collective welfare, so health services that emphasise patient choice and control might be more welcomed. In all cases it is important to remember that there is no ‘one size fits all’ approach to health care, and that what works for one community may not be appropriate for another.

2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach to health care consistent with organisation standards

Good communication is essential to providing client-centred care. When interacting with clients, it is important to be respectful, compassionate and attentive. Active listening skills are also crucial, as they help to ensure that you understand the client’s needs and concerns. In addition, it is important to use clear and concise language when communicating with clients. This will help to avoid confusion and ensure that the client receives the information they need. When communicating with colleagues, it is also important to be clear and concise. However, it is also important to maintain a professional manner and avoid discussing confidential client information without consent. By following these guidelines, you can help to ensure that all interpersonal communication enhances a client-centred approach to health care.

2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace

Conflict and interpersonal differences can be a major distraction in the workplace. However, there are a few simple steps you can take to resolve these issues and get back to productive work.

First, it’s important to understand that everyone handles conflict differently. Some people will want to talk it out, while others may prefer to avoid confrontation altogether. It’s important to respect the way each person deals with conflict and try not to force your own views onto them.

If the issue is with a co-worker, try setting up a time to talk privately. This will help avoid any embarrassing public confrontations. Try expressing yourself calmly and clearly, and be prepared to listen attentively as well. If emotions start running high, it may be helpful to take a break and revisit the discussion later.

In some cases, conflict can’t be resolved through discussion alone. In these cases, it may be necessary to involve a supervisor or mediator to help reach a resolution.

Assignment Activity 3: Practise high standards of personal hygiene

3.1 Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting

It is important to maintain personal hygiene while understanding the risks associated with contamination and infection in a health setting. By taking precautions and following the proper protocols, it is possible to minimize the chances of coming into contact with harmful bacteria and viruses.

Washing your hands regularly and thoroughly is one of the most effective ways to reduce your risk of becoming ill. Hand sanitizer can also be used when soap and water are not available, but it is important to make sure that it contains at least 60% alcohol. Sanitizing wipes or gels can also be helpful for disinfecting hard surfaces or for cleaning your hands when soap and water are not an option.

It is also important to be aware of the dangers posed by contaminated needles and syringes. Used needles and syringes can contain blood-borne viruses such as HIV and hepatitis B and C. If you come into contact with a used needle or syringe, it is important to seek medical attention immediately.

When working in a health setting, it is also important to wear protective clothing when necessary. This includes gloves, masks, gowns and eye protection. These items can help to protect you from coming into contact with harmful bacteria and viruses.

By taking these precautions, you can help to reduce your risk of becoming ill and spreading illness to others.

3.2 Wear personal protective equipment correctly according to organisation requirements

There are a number of different types of personal protective equipment (PPE), and each one has its own specific requirements for wear. For example, safety goggles must be worn in a certain way so that the lenses are completely covered and no skin is visible around the edges.

To ensure that you’re wearing your PPE correctly, always consult your organisation’s guidelines and procedures. In general, you should:

• Make sure all PPE is clean and in good condition before use
• Put on PPE before entering the work area
• Take off PPE after leaving the work area
• Never alter or modify PPE in any way

3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures

There are a few key things to keep in mind when disposing of hazardous and infectious waste materials:

• Make sure you know your institution’s waste management policy and procedures. Every institution has different guidelines for how to handle and dispose of hazardous and infectious waste materials.
• Always follow the instructions on the label of any chemical or disinfectant product. Some products may have specific disposal instructions that need to be followed in order to avoid environmental contamination.
• When in doubt, consult with your institution’s environmental health and safety officer or waste management team. They will be able to help you identify the safest way to dispose of these types of materials.

3.4 Report or initiate action within own area of responsibility to redress any potential workplace hazards

When you identify a potential workplace hazard, it is important to take action to mitigate the risk. Depending on the severity of the hazard, you may need to report it to your supervisor or initiate a corrective action plan.

Some examples of potential workplace hazards include:

• Wet floors
• Loose electrical wiring
• Exposed nails or sharp edges
• Exposed pipes or fittings
• Damaged equipment

If you are unsure of how to handle a potential hazard, consult with your supervisor or safety representative. They will be able to help you assess the risk and take appropriate action.

Assignment Activity 4: Promote a positive approach to health

4.1 Clarify components of own role that contribute to maintaining an effective and client-centred approach to health

There are a number of ways that I work to maintain an effective and client-centred approach to health.

One way is by ensuring that I have accurate information about my client’s medical history. By having this information, I am able to provide appropriate recommendations for treatment and help create a plan that is tailored specifically to the individual.

I also ensure that I am up-to-date on the latest research related to health and wellness, so that I can provide my clients with evidence-based advice and recommendations. Finally, I believe it is important to listen attentively to my clients and be responsive to their needs, in order to build a trusting relationship and ensure that they feel comfortable discussing any concerns or questions they may have.

4.2 Promote an approach in which clients are included in shared decision-making as partners in health care where appropriate

Many people find the idea of shared decision-making appealing in theory, but they’re not sure how it would work in practice. From my experience, most clients are happy to be involved as partners in their health care when they are given accurate information and enough time to make a thoughtful decision.

Some clinicians may be hesitant to involve clients in shared decision-making because they worry that patients will not understand complex medical information or will make the wrong decision. However, research shows that when patients are given the opportunity to share in decision-making, they usually make choices that reflect their values and preferences. And if patients don’t have all the information they need, clinicians can help them understand what is known and what is still unknown about a particular treatment option.

4.3 Contribute to a workplace culture of promoting good health by sharing health information in line with organisation policy

Many organisations recognise that a healthy workforce is more productive and can reduce long-term costs associated with health conditions. As such, many employers are keen to promote good health in the workplace.

One way you can contribute to a healthy workplace culture is by sharing health information in line with your organisation’s policy. This could include things like promoting the benefits of exercise and healthy eating, or sharing information on how to deal with stress.

If you’re looking for some resources to help get you started, try checking out the Health and Safety Executive (HSE) website or the NHS Choices website.

4.4 Focus on preventing ill health and minimising risk in the workplace

Workplace health and safety is a top priority for any business. By ensuring that your workplace is a safe and healthy environment, you can help to prevent illness and injury, and minimise risk. Some simple measures you can take to improve workplace health and safety include:

• Ensuring all staff are properly trained in how to safely carry out their duties
• Providing adequate first aid facilities
• Promoting good hygiene habits among staff
• Encouraging regular breaks and providing comfortable, ergonomic workstations
• Planning for emergencies and evacuations.

Assignment Activity 5: Maintain professional work standards

5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel

It is the responsibility of all employees to be aware of the relevant organisation policies and procedures relating to their work role. These may include policies on awards, standards and legislative requirements. If there are any uncertainties about these policies and procedures, it is important to clarify these with appropriate personnel. By ensuring that you are familiar with the relevant organisation policies and procedures, you can help to ensure that your work is in compliance with these requirements.

5.2 Contribute to identifying and implementing improved work practices

There are many ways to improve work practices. One way is to analyze the current work process and identify areas where improvement is needed. This may include reviewing the steps of the process, evaluating worker productivity, or studying how materials are handled.

Once you have identified areas for improvement, you can then begin to implement changes. This may involve streamlining the workflow, training employees on new procedures, or making changes to the way materials are handled. By making small changes and improvements to your work practices, you can help your team be more productive and efficient.

5.3 Comply with relevant accreditation standards applying to work undertaken

There are many different types of accreditation standards, and it is important to comply with the standards that apply to your work. Some examples of accreditation standards include ISO 9001 (quality management), ISO 14001 (environmental management), and OH&SAS 18001 (occupational health and safety).

When you are carrying out work that is covered by an accreditation standard, it is important to follow the requirements of the standard. This may include things like keeping records of your work, following specific procedures, or undergoing regular audits.

5.4 Reflect understanding and focus on achieving organisation goals and objectives in all work undertaken

When starting any new project, it’s important to first define the organisation’s goals and objectives. This will help to ensure that everyone is on the same page and working towards the same outcome. It will also help to keep everyone accountable and ensure that the project stays on track.

In order to achieve these goals, it’s necessary to have a clear understanding of the resources available and how they can be best utilised. The goal should be to make sure that all team members are working collaboratively towards a common goal, while still remaining focused on individual responsibilities.

The final goal should always be to produce high-quality work that meets or exceeds the organisation’s expectations. By setting realistic goals and objectives from the outset, and following through with high-quality work, you can help to ensure the success of any project.

5.5 Respond positively to changes to improve work practices and procedures in accordance with organisation requirements

In any organisation, there will always be changes taking place. Some of these changes may be small and insignificant, while others may be more significant and require everyone to adapt. Regardless of the size or scope of the change, it’s important to always respond positively.

Some ways to respond positively to changes include:

• Being open-minded and willing to try new things
• Offering feedback and suggestions on how to improve the change
• Encouraging others to embrace the change
• Leading by example and being a positive role model
• Making an effort to understand the rationale behind the change

By responding positively to changes, you can help to make the transition smoother for everyone involved.

5.6 Identify and report issues requiring mandatory notification to supervisor and/or appropriate authority

There are a few issues that require mandatory notification to a supervisor and/or appropriate authority. One such issue is potential workplace violence. If an employee feels like they are in danger or that someone else at work may be in danger, it’s important to report it as soon as possible.

Another issue that requires mandatory notification is workplace harassment. This includes any type of harassment, whether it’s based on race, sex, age, or any other protected characteristic. If an employee experiences or witnesses any type of harassment at work, they need to report it immediately.

Finally, another issue that requires mandatory notification is discrimination. This can include things like unequal pay or treatment, or being denied a promotion because of a protected characteristic. If an employee feels like they have been the victim of discrimination, they should report it to their supervisor or another appropriate authority.

Assignment Activity 6: Work effectively within the health care system

6.1 Demonstrate respect for workers from different sectors and levels of the industry

The health care system is made up of a variety of different sectors and levels. Each sector and level has its own unique set of challenges and rewards. It’s important to respect the workers from each sector and level, as they all play an important role in the overall success of the health care system.

Some ways to show respect for workers from different sectors and levels include:

• Listening to their concerns and suggestions
• Acknowledging their expertise and experience
• Making an effort to understand their perspective
• Treating them with courtesy and respect
• Giving them the benefit of the doubt
• Respecting the workers from different sectors and levels will help to create a more positive working environment for everyone.

6.2 Work with awareness of the roles of various organisations in the health care system in Australia

There are a number of organisations involved in the Australian health care system, including: 

• The Department of Health, which is responsible for developing and implementing national health policies and programs
• The National Health and Medical Research Council (NHMRC), which funds medical research and provides advice on health matters to the government
• Medicare, which administers Australia’s universal health care system, providing free or subsidised healthcare to all Australian citizens and permanent residents
• Private health insurers, which offer supplementary private health insurance plans to Australians

6.3 Maintain awareness of current issues influencing health care, including health issues for Indigenous Australians

There are a number of health care issues that are currently influencing the provision of health care services, particularly for Indigenous Australians. Some of the key issues include:

• The impact of alcohol and drug abuse on Indigenous health and wellbeing
• The high rates of chronic diseases among Indigenous people, such as diabetes and heart disease
• The lack of access to essential services and infrastructure in remote communities
• The lack of qualified healthcare professionals, including doctors and nurses, in rural and remote areas

These are just some of the challenges that need to be addressed in order to improve Indigenous health outcomes. There is still a lot more work to be done, but progress is being made thanks to initiatives like the Close the Gap campaign.

Assignment Activity 7: Take responsibility for personal skill development

7.1 Seek advice from appropriate persons on areas for skills/knowledge development

You might want to consult with a career counselor about your interests and see which careers might be a good match. They can also help you develop a plan to acquire the skills and knowledge you need for those careers.

Another option is to look online for free or low-cost courses that can help you build the skills required for your desired field. There are many websites that offer courses in various topics, so take your time exploring and find one that’s a good fit for you.

Finally, if there are specific areas where you feel like you’re lacking knowledge, talk to people who work in those fields. Ask them what they studied in school, what kind of experience they’ve had in their field, and any other questions you might have. By doing this, you can get a better sense of what it takes to succeed in that field and what specific skills and knowledge you need to develop.

7.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager

Some options for accessing relevant skill development opportunities include:

• Attending workshops, seminars, or conferences related to your field
• Taking online courses or attending webinars offered by experts in your field
• Reading books or articles written by experts in your field
• Listening to podcasts or watching videos featuring experts in your field
• Network with other professionals in your field
• Shadowing or working with a mentor
• Asking for feedback from your manager or colleagues

After you’ve identified some options, it’s important to take action and start making progress towards acquiring the skills you need. This might mean sign up for a course, reaching out to a mentor, or simply starting to read more about your field. Whatever you do, make sure you’re taking concrete steps towards improving your skills.

7.3 Undertake designated skill/knowledge development and maintenance activities of the organisation including induction training

Every organisation has certain skills and knowledge that its employees need to posses in order to be successful. These skills and knowledge help to ensure that employees are able to undertake their responsibilities in a efficient and effective manner. As such, it is important for organisations to provide induction training to new employees, as well as ongoing development and maintenance activities for all staff. These activities help to ensure that everyone is kept up-to-date with the latest information and techniques. In addition, they also provide an opportunity for employees to share their own skills and knowledge with others. As a result, undertaking designated skill/knowledge development and maintenance activities can play a vital role in the success of any organisation.

7.4 Identify and prioritise personal work goals in accordance with organisation requirements

Before setting personal work goals, it’s important to first understand the organisation’s requirements. Every company has different needs, and what may be a high priority for one company may not be a priority for another. That said, common organisational priorities include increasing revenue, reducing expenses, strengthening customer relationships, and improving employee productivity.

Once you have a good understanding of the organisation’s priorities, you can begin to identify and prioritise your own personal work goals in alignment with those priorities. Keep in mind that your goals should be specific, measurable, attainable, relevant, and time-bound. And don’t forget to communicate them to your supervisor so that they’re aware of what you’re working towards and can help support you in your efforts.

7.5 Develop and implement a personal work plan targeting development of identified skills/knowledge

A work plan is a great way to stay focused and on track with your professional development goals. It can also help to make sure that you are making the most of your time, and that you are incorporating new skills/knowledge into your workflow in a timely manner. Here’s how to develop and implement a personal work plan:

• Define your goals: What do you want to achieve with your professional development? Are there specific skills or knowledge you want to acquire? Make sure your goals are specific, measurable, achievable, relevant and time-bound.
• Create an action plan: Once you have defined your goals, it’s time to create an action plan detailing how you will achieve them. Break down each goal into specific actions that you can take, and be sure to include a timeline for each.
• Put it into action: Once you have your plan, it’s time to get started! Take action on each of the items in your plan, and keep track of your progress along the way. Make adjustments to your plan as needed, and keep moving forward toward your goals.
• Celebrate your success: Once you have reached your goals, take a moment to celebrate your achievement! Give yourself a pat on the back, and then set your sights on new goals to continue growing and developing in your career.

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