BSBCUS301: Bright White Smiles is a well-established Dental Practice located in the CBD It currently employs a Practice Manager: Deliver and Monitor a Service to Customers Case Study, VU, Australia
University | Victoria University [VU] |
Subject | BSBCUS301: Deliver And Monitor A Service To Customers |
Bright White Smiles is a well-established Dental Practice located in the CBD. It currently employs a Practice Manager, two junior receptionists, 1 senior receptionist, a clinical coordinator, six dentists, three allied dental personnel including two hygienists and one oral health therapist, six senior full-time dental assistants 2 junior dental assistants, and one sterilization assistant.
You are the clinical coordinator and you look after the reception staff and dental assistants. Critically, Bright White Smiles continues to receive an increasing number of complaints.
The staff at reception are young and inexperienced. Recently, a couple of face-to-face and phone complaints have been made by particularly irate patients at times when more senior staff members were unavailable to help the reception staff. The complaints rattled the young staff members, and one team member ended up crying.
Based on your knowledge in customer care, and to enhance the customer service delivery you plan to develop a customer survey. This will identify areas for improvement and enhance the level of customer service within the dental practice.
Get Solution of this Assessment. Hire Experts to solve this assignment for you Before Deadline.
Get Help By Expert
If you struggling to finish your case study assignment then, hire an expert from australiaassignmenthelp.online. we have a panel of native writers who can provide you case study writing service in which your (BSBCUS301) Deliver and Monitor a Service to Customers Case Study is customized in a 100% error-free manner at a low price.
Recent Solved Questions
- Describe The Importance Of Preventive Maintenance: Cyber Security Devices And Network Maintenance Assignment, USA, Australia
- Tyson Operates A Tree-Lopping Business As A Sole Trader: Enterprise Law, BU, Australia
- SITTTSL008: Process two (2) bookings for different products or services from initial request to finalisation of the bookings: Book supplier products and services Assignment, Australia
- Research these 3 types of hospitality and catering organizations You are then required to provide comprehensive details: Coordinate Cooking Operations Assignment, VU, Australia
- NURS6003: Establishing a Nurse-led Clinic or Stand-alone Nurse Practitioner Service: Clinical Management Assignment, CU, Singapore
- CHCLEG001: Name The Four Documents Which Make Up The Guide For Your Legal Requirements: Work Legally And Ethically Assignment, VU, Australia
- You are working as part of the wait staff at a local restaurant. A customer you are serving has called you over: Manage Conflict Assignment, JCU, Australia
- BSBPMG515: Plan human resources relevant to projects Determine resource requirements for individual tasks to determine: Project Management, SCU, Australia
- David is the new accountant for a company that builds small aeroplanes for hobby enthusiasts: Bachelor of Business Accounting, Assignment, WSU, Australia
- You will be Assigned An Emerging Ethical AI Framework to Investigate: Information Technology Report, MU, Australia