SITXGLC001: You Have Been Employed As The F&B Manager With Futura Group Hotels: Research And Comply With Regulatory Requirements Assignment, VU, Australia

Assessment 2   

PART A: Research and identify legal requirements for compliance

You have been employed as the F&B Manager with Futura Group Hotels for 2 years. The Board has recently decided to use the full potential of the Beach Café which is part of the Hotel’s operation at SeaShores. The property has seating for 60 indoors and a terrace which has been underutilized but can potentially provide seating for 150 guests. To date, the operation catered for tourists and locals, serving light lunches and afternoon teas and patisseries during the afternoon.

It has now been decided to refurbish the place and extend the existing liquor license.

Once completed, the new Futura Ocean Bar and Restaurant will operate 7 days a week, providing breakfast, lunch, and dinner, as well as catering for functions.

The new operation will be overseen by you in your new role as Manager of the establishment. The immediate task is to research the legal requirements for establishing and operating the establishment and to obtain the relevant licenses and permits required.

The facts:

1. An extension to the existing liquor license is sought for trading hours between 10.00 am and Midnight, 7 days per week.

2. The operation will employ approximately 15 full-time and 10 casual staff during the first year plus 2 apprentice chefs.

3. All staff other than key staff need to be recruited.

4. The key staff to support the operations includes a Front House Manager, a Bar Manager, a Head Chef, and a Sous Chef.

5. The annual turnover is expected to exceed $3.5 million per annum.

6. You require all insurances common for such an operation.

7. There will be advertising signage on posts on the approach to either side of the property.

8. The establishment will be playing background music using CDs or iPods.

9. All other requirements will be those typical for a licensed food premise (no Gambling).

Part B: Develop and articulate regulatory policies and procedures

In Part A you have researched and identified the legal requirements for the operation of a licensed restaurant.

In Part B you are required to develop related policies and procedures for the relevant aspects you have identified in Part A for the following aspects:

List the requirements to comply with the Food Act and the Australia New Zealand Food Standards Code.

Part C: Compliance and Continuous Improvement

Write a short procedure outlining how you will address the following aspects for continuous improvement, communication, and staying up to date:

1. Which systems can you use to ensure consistent evaluation of operational non-compliance?

2. How can these systems assist you to implement any modifications that may be required?

3. How will you ensure you stay up to date with changes in legislation and regulatory requirements to ensure compliance?

4. How can you ensure your staff at the relevant levels of responsibility will be consistently up to date with relevant information for changes as these occur?

5. Which type of documentation can you use to assist you to manage compliance and continuous improvement? How should this be managed effectively?