BSBCUS201 Deliver a Service to Customers Assessment Answer
Providing excellent services to the customers is the key to success for every organization or business. There are several options available for students to start their career with.
The students who wish to learn the skills and techniques involved in delivering services to the customers, opt BSBCUS201 Deliver a Service to Customers course as well as apply genuine approaches to complete the BSBCUS201 Deliver a Service to Customers Assessment Answer.
It educates the students with the best expertise to deliver a service to customers’ activities.
The BSBCUS201 training resources teach the students about establishing contact with the customers, identifying the customer needs, delivering service to the customers, and processing customer feedback. To understand all of these, students have to prepare an assignment on the topic BSBCUS201 Deliver a service to customers’ answers.
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Learning outcomes of the BSBCUS201 Deliver a service to customers assessment:
After successful completion of the BSBCUS201 Assignment Answer 1
Students will be able to establish contact with customers:
- According to organizational and legislative requirements, students will be able to acknowledge and greet customers in a professional, courteous, and concise manner.
- In line with organizational requirements, students will be able to maintain personal dress and presentation.
- To facilitate the accurate and relevant exchange of information students will be able to communicate using appropriate interpersonal skills.
- Students will be able to maintain some sensitivity to the customer’s specific needs and also any family, cultural and individual differences.
- Students will be able to establish a relationship or rapport with the customer and they will be able to express an interest in customer needs/requirements.
Students will be able to identify customer needs:
- To determine customer needs students will be able to touse appropriate questioning and active listening.
- To identify priorities for service delivery students will be able to assess customer needs for urgency.
- For meeting customer needs and assist the customer to identify preferred options/s students will be able to provide the customer with information about available options.
- In addressing customer needs students will be able to identify the personal limitations and also seek assistance from designated persons where required.
Students will be able to deliver service to customers:
- According to organizational requirements, students will be able to provide prompt customer service to meet identified needs.
- Students will be able to share the information about the problems and delays and also follow up within the appropriate time frame if necessary.
- Students will be able to communicate with the customers in a concise, clear, and courteous manner.
- To enhance the quality of service and products students will be able to identify opportunities and also take actions to improve the service whenever it is possible.
Students will be able to process customer feedback:
- According to organizational and legislative requirements, students will be able to promptly recognize customer feedback and handle sensitively.
- According to organizational standards, policies, and procedures and legislative requirements students will be able to accurately record any feedback and communication between customers and the organization.
- Students will be able to identify the unmet needs of the customer and also discuss the suitability of other products/services.
- According to organizational policies and procedures students will be able to support customers to make contact with other services.
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Approach to solving the BSBCUS201 Deliver a service to customers assessment answer:
There are various tasks and questions that students have to answer to solve the BSBCUS201 Summative Assessment, some of them are: by organizational requirements you will need to greet the customer and establish rapport/relationship.
Using appropriate interpersonal skills you have to identify the customer needs. By organizational requirements, you have to provide prompt service to address customer needs. To increase the quality of service and products you have to identify and follow up opportunities and according to organizational standards, policies, and procedures you have to respond to and record all customer feedback. Relating to customer service and the customer service process what are the workplace organizational policies and procedures?
How would you seek customer feedback? What are the key provisions of the relevant legislation from all forms of the government that apply to the provision of customer services? How to provide explanations to the customer?
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Why Australia Assignment Help for BSBCUS201 Deliver a service to customers answer?
Most of the students have no idea about how to deliver good service to the customers as they have never done that kind of thing in their real life. As, the majority of the students lack the proper knowledge which is required to complete the BSBCUS201 Assignment Answer due to various reasons like missing the lectures, working part-time with studies, lack of skills, and many more.
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