Question 10: How can you manage staff tensions and assist staff in working effectively with each other?
Inductions and basic training are good techniques to avoid future tensions, but once the tension took place, managers can also leader their employees by giving examples of their own, explaining that cultural awareness, language barriers, etc, aren’t to be an issue. In case of the bigger issue has happened, a new training must be taken, this type of training can help people to understand differences and respect them.
Question 11: Who should ideally be in charge when investigating complaints relating to bullying, racial vilification, sexual harassment, or violence?
Managers should ideally be in charge of the investigation as they are closer to the employees and have a better understanding of the situation, considering that the managers are not the person involved. In this situation the investigation must be from a different person, Human Resources are good and trained for this situation.
Question 12: An employer can be held liable for any unlawful workplace behavior unless they can prove what?
All reasonable steps have been implemented to avert unlawful behavior, that’s why the record of all actions must be recorded. This way an employer can be protected.
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Question 13: What are some ways businesses can promote diversity?
Businesses can promote diversity internally as well in order to help build the corporate culture and to encourage acceptance of others among staff. Newsletters, bulletins, staff meetings, and other forums can be used to keep the issue at the forefront of people’s minds.
Question 14: Give an example of how you can use the skills from a culturally diverse workforce to improve products or services in your industry.
Staff who feel that they are in an inclusive environment and their cultural identities are valued are happier, more motivated, less likely to leave an organization, and can work freely to achieve their full potential, Furthermore, when the workforce is diverse you can have a better understanding on how to deal with different clients as the employees can teach you how their cultures like to be treated. In a restaurant, for example, a group of Latin Americas can be much louder than a group of Europeans, meaning that if you can understand this you are not likely to treat those groups as a problem.
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