SITXMGT001: Identify and describe at least two (2) immediate problems affecting efficiency and service levels evident in the scenario: Monitor work operations Report, NSW, Australia

Part 1: Scenario – Short answer questions

You will be required to read the scenario relevant to your industry sector and complete the following four (4) questions:

Question 1
As a manager, you will be required to assess situations and provide solutions for your staff for immediate and short-term problems.

a) Identify and describe at least two (2) immediate problems affecting efficiency and service levels evident in the scenario.
b) For each problem, describe a short-term action or solution to resolve the issues.

Question 2
As a manager, you will be required to assess situations and provide solutions for your staff for problems that have the potential to provide long-term impacts.

a) Identify at least two (2) problems that are likely to have a long-term impact.
b) List who you would consult within the workplace to assess and action solutions to these problems.
c) Recommend actions to solve each problem.
d) List three (3) methods of how you could provide feedback on future planning to colleagues and management.

Question 3
Make at least two (2) recommendations as to how the manager could have delegated duties more effectively.

Question 4
Recommend and describe at least two (2) strategies that could be used to monitor the effectiveness of the implemented problem-solving actions.

Part 2: Management Report

You will be required to read the following email from The Hotel Operations Manager and complete the accompanying tasks.

In this section, you are required to develop your knowledge and skills in overseeing and monitoring the quality of day-to-day work by communicating effectively with your team members, planning and organizing operational functions, and solving problems