GCSCS6004: Describe the level of the conflict and what possible actions could cause it to escalate further: Conflict Management Assignment, Federation University, Australia
University | Federation University |
Subject | GCSCS6004: Conflict Management |
Task
- Describe the level of the conflict and what possible actions could cause it to escalate further
- What Strategy you would use, including communication skills you would employ and how you would behave.
- How you could turn an apparent negative situation into an opportunity
Part 3: Incident Report – Complete the incident report on page 5 to record the incident described in case study 4
Part 4: Personal Examples – Provide 3 examples of conflict situations that you were involved in. In each example, briefly explain who was involved, what the situation was, and the outcome. If these situations occurred again, would you deal with them in the same way or would you handle them differently?
- In your own words please answer comprehensively with your own workplace examples where applicable.
- A) Using a paragraph outline in your own words, what is meant by the term Conflict.
- B) Research and then describe three of the main types of Conflict in the hospitality workplace with an example of each.
- Identify and explain seven (7) major causes of conflict in the hospitality industry and give an example of how this would impact the team.
- List six (6) Body Language signals that can assist us in identifying potential conflict situations and explain why relying on Body Language signals is not sufficient in determining a potential conflict situation.
- Give four examples of how a person’s speech can indicate potential or actual conflict in a workplace scenario.
- Explain the five (5) stages of conflict and what factors could cause the conflict to escalate to the next stage.
- Using the tool known as the Thomas and Kilman Conflict Mode Instrument (TKI) Explain the three (3) possible outcomes to a conflict and state which of the outcomes is the most preferred and why.
- Describe what is required in order to possess good Interpersonal Skills and why it is important to have these skills when attempting to resolve a conflict situation.
- Under what circumstances do we need to complete an Incident Report and what information does such a report need to contain.
- Describe, using 2 examples how you could turn a customer complaint into a sales opportunity.
- Describe how your establishment (or a nominated business of your choice) deals with customer complaints. Analyze and explain if the procedure or process is effective and suggest any improvements that can be made.
Get Solution of this Assessment. Hire Experts to solve this assignment for you Before Deadline.
Recent Solved Questions
- HSP 201: Define And Integrate The Classifications Terminology And General Pathological Principles: Human Systems & Pathophysiology Coursework, VU, Australia
- You Are Robert’s Support Worker And You Were Present During The Incident: Communicate Case Study, UON, Australia
- Identify What The Key Objectives Of The SDG Number 12 Are About: Ethics Of Consumption Assignment, VU, Australia
- Akala Akala is an Aboriginal Australian who suffers from a degenerative respiratory disease: Communication Assignment, UOS, Australia
- Using An Entrepreneurial Venture You Wish To Start: Entrepreneurship Assignment, RMIT, Australia
- The Financial Aspect Of Network Security More Specifically Malware: The Financial Impact Of Malware Report, RMIT, Australia
- BSBAUD501: You are planning a quality audit to be carried out at your company’s Broken Hill production facility in May 2016: Initiate a Quality Audit (Release 1) Assignment, TAFE NSW, Australia
- Describe How Cigarette Smoke Influences The Type And Number Of Mutations Present: Cellular Biology Assignment, DU, Australia
- Should we stop Australians traveling to China for organ transplants through the introduction of one or more laws: Public Health Policy Essay, TUA, Australia
- SIT40516: Explain what is meant by the term ‘diversity management and Provide five reasons why diversity is valued in organizations today: Certificate IV in Commercial Cookery Homework, AU, Australia