You are working as part of the wait staff at a local restaurant. A customer you are serving has called you over: Manage Conflict Assignment, JCU, Australia
| University | James Cook University (JCU) |
| Subject | Manage Conflict |
You are working as part of the wait staff at a local restaurant. A customer you are serving has called you over to her table and has complained that she has found a hair in her meal. However, she has finished her meal and there is no hair to be seen. She is visibly unhappy and demanding a refund. This is not the policy of your restaurant.
- What are the dangers of leaving this conflict unresolved?
- Name 3 conflict resolution techniques and explain how you will use these to resolve this conflict:
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